Privacy Policy

Effective Date: 08-08-2024

1. Information We Collect

1.1 Personal Information

When you use Chalo Grocery, we may collect the following personal information:

- First name
- Last name
- Email address
- Mobile number
- Gender
- Pin Code
- Address
- Location
- Payment information (e.g., credit card details)
- User preferences and shopping habits

1.2 Non-Personal Information

We may also collect non-personal information, such as:

- IP address
- Browser type
- Usage data (e.g., pages visited, time spent on the app)
- Notification preferences
- Device information (e.g., device type, operating system)

2. How We Use Your Information

2.1 To Provide and Maintain Our Services

We use your information to:

- Process and fulfill your orders
- Deliver products to your specified address
- Provide customer support

2.2 To Improve Our Services

We use the information to:

- Analyze usage patterns and preferences
- Enhance user experience
- Develop new features and services

2.3 To Communicate with You

We may use your information to:

- Send order confirmations and updates
- Notify you about promotions, offers, and events
- Respond to your inquiries and feedback

2.4 For Security and Fraud Prevention

We use your information to:

- Detect and prevent fraud or other illegal activities
- Protect the security and integrity of our application

3. How We Share Your Information

3.1 With Service Providers

We may share your information with third-party service providers who help us operate our business, such as:

- Payment processors
- Delivery services
- Marketing and analytics providers

3.2 For Legal Reasons

We may disclose your information:

- To comply with legal obligations
- To protect and defend our rights and property
- In connection with a business transaction, such as a merger or acquisition

4. Your Privacy Rights

4.1 Access and Update Your Information

You have the right to access and update your personal information through your account settings.

4.2 Delete Your Information

You can request the deletion of your personal information by contacting our customer support.

4.3 Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Your password is encrypted to protect your personal information.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Software/Library We Use

We use the following software in our application:

- Firebase
- Analytics
- Expo
- React Native

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

- By email: [email protected]